Support Center

We're here to help you succeed

Welcome to the PGME Medical Teaching Support Center. Our team is dedicated to providing you with the assistance you need to make the most of our platform.

Need Help?

Send us an email and we'll get back to you as soon as possible

📧 support@pgmemedicalteaching.com

⏰ Response Time: We typically respond within 24-48 hours during business days

What We Can Help With

Account Issues: Login problems, OTP verification, password reset
Course Access: Enrollment questions, content availability, download issues
Payment & Billing: Transaction queries, refund requests, invoice issues
Technical Support: App crashes, video playback problems, sync issues
Live Sessions: Zoom access, scheduling questions, recording availability
Content Questions: Course materials, study resources, assessments
General Inquiries: Platform features, subscription plans, partnerships

Frequently Asked Questions

❓ How do I reset my password?

Our platform uses OTP-based authentication. Simply enter your registered mobile number on the login screen to receive a one-time password via SMS.

❓ I can't access a course I purchased. What should I do?

First, ensure your payment was successful by checking your email for a confirmation. If confirmed, try logging out and back in. If the issue persists, contact us with your transaction details.

❓ How do I join a live session?

Navigate to the Live Sessions section in the app. Enrolled sessions will show a "Join" button when they're about to start. Make sure you have the Zoom app installed on your device.

❓ Can I download videos for offline viewing?

Video download availability depends on your subscription plan and the specific course. Check the course details or contact support for information about offline access.

❓ How do I request a refund?

Refund requests should be sent to support@pgmemedicalteaching.com within the applicable refund period. Include your order details and reason for the refund request.

❓ The app is crashing or not working properly. What should I do?

Try these steps: 1) Update to the latest app version, 2) Clear app cache, 3) Restart your device. If problems continue, email us with your device model and operating system version.

When Contacting Support

Please include the following information to help us assist you faster:

Your registered email address or phone number
Detailed description of the issue
Screenshots or error messages (if applicable)
Device information (phone model, OS version)
App version
Transaction ID (for payment-related queries)

Other Resources

Before reaching out, you might find answers in these resources:

In-App Help: Check the Help section within the PGME app
Privacy Policy: Read our Privacy Policy
Updates: Follow our notifications for platform updates and announcements